Refund policy
Return & Refund Policy
At Swordslife, customer satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.
Return Eligibility
- We accept returns for both defective and non-defective products
- Items must be new, unused, and in original condition
- Products must be returned within 30 days of delivery
- Items showing signs of use, damage caused by misuse, or missing original packaging may not be eligible for return
Return Window
- 30 days from the date you receive your order
Return Method
- Returns are processed by mail
- Customers must request a return before sending any item back
Return Shipping
- Free return shipping
- A prepaid return label will be provided (download and print)
- No restocking fees apply
Exchanges
- We accept exchanges
- If you would like to exchange an item, please contact us within the return window
Refunds
- Once we receive and inspect your return, your refund will be processed
- Refunds are issued to the original payment method
- Refund processing time: up to 10 business days after the returned item is received and approved
Non-Returnable Items
- Final sale items are not applicable (we currently do not mark items as final sale)
- Used or damaged items not caused by manufacturing defects may be refused
How to Start a Return
- Contact our support team with your order number
- Receive your prepaid return label
- Ship the item back using the provided label
- Refund or exchange will be processed after inspection
Contact Information
If you have any questions about returns or refunds, please contact us through our website support page.
- Email: info@swordslife.com
- Phone: +1 812-404-0066
- Business Hours: Monday – Friday
This policy applies to United States orders and is subject to updates without prior notice.
