FAQ - Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ordering, shipping, and returns at Swordslife.
Delivery time depends on which warehouse your item ships from, plus 1-3 business days processing:
- ???? Turkey Warehouse - Economy: 13-28 business days | Express: 8-15 business days
- ???? China Fulfillment Center - Economy: 13-28 business days | Express: 8-15 business days
The shipping origin is shown on each product page under "Ships from". Orders with items from both locations may arrive in separate packages.
- ???? Turkey: Economy $5.00 | Express $10.00
- ???? China: Economy $5.00 | Express $10.00
The exact cost for your order is always shown at checkout before payment. No hidden fees.
No. We do not offer same-day or next-day delivery. Orders require 1-3 business days to process before shipping. Please plan your purchase accordingly.
We ship from two locations depending on the product:
- ???? Turkey: Yesilyurt Mah. Dundar Taser Cad. F Blok No:58, Melikgazi, Kayseri 38070
- ???? China: Yizhe Building, No. 116 Yuquan Road, Nanshan District, Shenzhen 518052
The origin warehouse is clearly shown on each product page.
We currently ship to United States addresses only.
Once your order ships, you will receive a tracking number via email. You can also visit our Track Your Order page. Allow 24-48 hours for tracking to activate after dispatch.
- Check with neighbors or your building's front desk
- Look for a delivery notice slip
- Wait 24 hours - carriers sometimes mark packages early
- Contact us at info@swordslife.com with your order number
You may request a return or refund within 14 days of receiving your item. Items must be unused and in their original packaging where a return shipment is required. See our full Return & Refund Policy for details.
Email us at info@swordslife.com within 14 days with your order number, reason for return, and photos if the item arrived damaged or defective. Do not ship items back without contacting us first - unauthorized returns cannot be processed.
Email info@swordslife.com with your order number and a photo of the issue. For damaged, defective, or incorrect items we will issue a full refund or send a replacement - in most cases without requiring you to ship the item back.
Approved refunds are processed within 10 business days to your original payment method. You will receive an email confirmation when it's done.
Yes. We gladly replace items that arrive defective or damaged. Contact us at info@swordslife.com with your order number.
- Final sale items
- Perishable goods
- Opened personal hygiene products
- ?? American Express, Mastercard, Maestro, Visa
- ??? PayPal & Venmo
All transactions are secured with SSL encryption.
Orders are processed within 1-3 business days. Contact us at info@swordslife.com as soon as possible with your order number. We will do our best to accommodate changes before the order ships.
Yes. All checkout pages are secured with SSL/TLS encryption. We never store your card details. Swordslife uses Shopify's PCI-compliant payment infrastructure.
Still have questions?
Our support team is available Monday-Friday, 9 AM - 5 PM MST. We typically respond within 24 hours.

