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FAQ - Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about ordering, shipping, and returns at Swordslife.

9-28Business Days
60K+Products
14Day Returns
Mon-FriSupport
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Shipping & Delivery
How long does delivery take?
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Delivery time depends on which warehouse your item ships from, plus 1-3 business days processing:

  • ???? Turkey Warehouse - Economy: 13-28 business days | Express: 8-15 business days
  • ???? China Fulfillment Center - Economy: 13-28 business days | Express: 8-15 business days

The shipping origin is shown on each product page under "Ships from". Orders with items from both locations may arrive in separate packages.

How much does shipping cost?
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  • ???? Turkey: Economy $5.00 | Express $10.00
  • ???? China: Economy $5.00 | Express $10.00

The exact cost for your order is always shown at checkout before payment. No hidden fees.

Do you offer same-day or next-day delivery?
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No. We do not offer same-day or next-day delivery. Orders require 1-3 business days to process before shipping. Please plan your purchase accordingly.

Where do you ship from?
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We ship from two locations depending on the product:

  • ???? Turkey: Yesilyurt Mah. Dundar Taser Cad. F Blok No:58, Melikgazi, Kayseri 38070
  • ???? China: Yizhe Building, No. 116 Yuquan Road, Nanshan District, Shenzhen 518052

The origin warehouse is clearly shown on each product page.

Do you ship internationally?
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We currently ship to United States addresses only.

How do I track my order?
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Once your order ships, you will receive a tracking number via email. You can also visit our Track Your Order page. Allow 24-48 hours for tracking to activate after dispatch.

My package shows delivered but I haven't received it.
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  • Check with neighbors or your building's front desk
  • Look for a delivery notice slip
  • Wait 24 hours - carriers sometimes mark packages early
  • Contact us at info@swordslife.com with your order number
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Returns & Refunds
What is your return policy?
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You may request a return or refund within 14 days of receiving your item. Items must be unused and in their original packaging where a return shipment is required. See our full Return & Refund Policy for details.

How do I start a return?
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Email us at info@swordslife.com within 14 days with your order number, reason for return, and photos if the item arrived damaged or defective. Do not ship items back without contacting us first - unauthorized returns cannot be processed.

My item arrived damaged or incorrect. What now?
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Email info@swordslife.com with your order number and a photo of the issue. For damaged, defective, or incorrect items we will issue a full refund or send a replacement - in most cases without requiring you to ship the item back.

How long do refunds take?
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Approved refunds are processed within 10 business days to your original payment method. You will receive an email confirmation when it's done.

Can I exchange an item?
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Yes. We gladly replace items that arrive defective or damaged. Contact us at info@swordslife.com with your order number.

What items cannot be returned?
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  • Final sale items
  • Perishable goods
  • Opened personal hygiene products
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Orders & Payments
What payment methods do you accept?
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  • ?? American Express, Mastercard, Maestro, Visa
  • ??? PayPal & Venmo

All transactions are secured with SSL encryption.

Can I modify or cancel my order?
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Orders are processed within 1-3 business days. Contact us at info@swordslife.com as soon as possible with your order number. We will do our best to accommodate changes before the order ships.

Is my payment information secure?
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Yes. All checkout pages are secured with SSL/TLS encryption. We never store your card details. Swordslife uses Shopify's PCI-compliant payment infrastructure.

Still have questions?

Our support team is available Monday-Friday, 9 AM - 5 PM MST. We typically respond within 24 hours.