Refund policy

At Swordslife, your satisfaction is our top priority. We strive to offer a transparent and hassle-free return experience for all our customers in the United Kingdom.

1. Return Window

You may request a return, refund, or exchange within 14 calendar days from the date you receive your item. This policy applies to all items, including both defective/damaged products and non-defective items (e.g., if you simply changed your mind).

2. Return Eligibility & Conditions

To be eligible for a return or exchange:

• Items must be new, unused, and unworn.

• Items must be in their original packaging with all tags attached.

• Non-Returnable Items: Final sale items, perishable goods, and opened personal hygiene products.

3. Return Shipping Costs & Fees

• Return Shipping Fee: Free (£0 / $0). We provide a prepaid return shipping label at no cost to you for both defective products and buyer’s remorse (change of mind) returns.

• Restocking Fee: No restocking fee (£0 / $0) will be charged for any returned items.

4. How to Initiate a Return or Exchange

1. Contact Us: Send an email to info@swordslife.com within 14 days of receiving your package. Please include your Order Number and the reason for the return/exchange.

2. Damaged / Defective Items: If your item arrived damaged or defective, please attach clear photos of the damage to your email.

3. Receive Label: Once your request is approved, we will email you a prepaid return shipping label along with step-by-step instructions.

4. Ship Item Back: Print the label, pack the item securely, and mail it back to our return address listed below.

5. Return Address

All returns must be shipped to our official business headquarters:

Swordslife LLC

2201 MENAUL BLVD NE STE A

Albuquerque, NM 87107

United States

6. Refund Processing

• Once your returned item is received and inspected at our facility, we will notify you of the approval status.

• Approved refunds will be processed and credited back to your original method of payment within 3–10 business days.

• Depending on your card issuer or bank, it may take additional time for the refund to post to your account.

7. Exchanges

We accept exchanges for items of equal value. To request an exchange, email us at info@swordslife.com within 14 days of receiving your order with your order number and the replacement item requested.

8. Contact Information

If you have any questions regarding our Return & Refund Policy, please reach out to us:

• Company Name: Swordslife LLC

• Trade Name: Swordslife

• Address: 2201 MENAUL BLVD NE STE A, Albuquerque, NM 87107, United States

• Email: info@swordslife.com

• Phone: +1 (812) 404-0066

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)