Refund policy

1. Return Window

You may request a return, refund, or exchange within 14 calendar days from the date you receive your item. This policy applies to all items, including defective/damaged products as well as non-defective items (buyer's remorse or change of mind).

2. Return Eligibility & Conditions

To be eligible for a return or exchange:

• Items must be unused, unworn, and in the same condition that you received them.

• Items must be in their original packaging with all tags attached.

• Non-Returnable Items: Final sale items, gift cards, and opened personal care products.

3. Return Shipping Costs & Fees

• Return Shipping Fee: Free ($0 / £0 / 0 SAR). We provide a prepaid return shipping label at no cost to you for both defective products and change-of-mind returns.

• Restocking Fee: No restocking fee ($0 / £0 / 0 SAR) will be charged for any returned items.

4. How to Initiate a Return or Exchange

• Contact Us: Send an email to info@swordslife.com within 14 days of receiving your package. Please include your Order Number and the reason for the return/exchange.

• Damaged / Defective Items: If your item arrived damaged or defective, please attach clear photos of the damage to your email.

• Receive Prepaid Label: Once your request is approved, we will email you a prepaid return shipping label along with step-by-step instructions.

• Ship Item Back: Pack the item securely, attach the prepaid label, and mail it back to our designated fulfillment center.

5. Return Address

All returned items must be shipped back to our primary warehouse facility:

Swordslife Operations Center

Yeşilyurt Mah. Dündar Taşer Cad. F Blok No:58 Daire 4, Melikgazi / Kayseri, 38070 Kayseri, Türkiye

6. Refund Processing

• Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval status of your refund.

• Approved refunds will be automatically credited back to your original method of payment within 3–7 business days.

• Depending on your card issuer or bank, it may take additional time for the credit to officially post to your account.

7. Exchanges

We accept exchanges for items of equal value. To request an exchange, email us at info@swordslife.com within 14 days of receiving your order with your order number and details of the replacement item requested.

8. Legal Business & Contact Information

If you have any questions regarding our Return & Refund Policy, please reach out to our support team:

• Legal Business Name: SWORDSLIFE LTD (Company Registration Number: 17459876)

• Store / Trade Name: Swordslife

• Official Registered Address: Suite 11217, 5 Brayford Square, London, E1 0SG, United Kingdom

• Email: info@swordslife.com

• Phone: +44 7473 949638

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)