FAQ - Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ordering, shipping, and returns at Swordslife.
We offer 1-3 business day transit time for most US orders. Standard orders typically arrive within 5-8 business days including processing. Expedited options are available at checkout.
Shipping costs are calculated at checkout based on your location and order size. We regularly offer free shipping promotions - check the banner at the top of our site!
Yes! We ship to the United States and worldwide. International delivery times vary by destination, typically 7-21 business days. Import duties may apply depending on your country.
Once your order ships, you'll receive a tracking number via email. You can also visit our Track Your Order page anytime. Allow 24-48 hours for tracking to activate after dispatch.
Don't worry - try these steps first:
- Check with neighbors or your building's front desk
- Look for a delivery notice slip
- Wait 24 hours - carriers sometimes mark packages early
- Contact us at info@swordslife.com and we'll investigate right away
We offer a 14-day return window from the date of delivery. Items must be unused, in original condition, and in original packaging. See our full Return Policy for details.
Once we receive and inspect your return, refunds are processed within 14 business days. The amount will be credited back to your original payment method. You'll receive an email confirmation when it's done.
Yes, we accept exchanges! Contact us at info@swordslife.com with your order number and the item you'd like to exchange for. We'll guide you through the process quickly.
No restocking fees - ever. Returns are completely free of extra charges. You only need to cover return shipping unless the item arrived damaged or incorrect, in which case we cover it.
We accept all major payment methods:
- ?? American Express, Mastercard, Visa, Maestro
- ??? PayPal & Venmo
- ?? Apple Pay & Google Pay
All transactions are secured with SSL encryption.
We process orders quickly - please contact us within 12 hours of placing your order to request a modification or cancellation. Email us at info@swordslife.com with your order number.
We sincerely apologize! Please email us at info@swordslife.com with your order number and a photo of the issue. We'll send a replacement or full refund at no extra cost - no return needed for damaged items.
Absolutely. Swordslife uses Shopify's industry-leading security infrastructure. We never store your card details. All checkout pages are encrypted with SSL/TLS, and we're fully PCI DSS compliant.
We carry over 60,000 products across dozens of categories - from home d?cor and bedding to electronics, fashion, kids' items, and more. New items are added daily!
Yes. We work exclusively with verified suppliers and quality-check all listings. Product descriptions and images accurately represent what you'll receive. If something isn't right, we'll make it right.
Use the "Notify Me" button on any out-of-stock product page to receive an email when it's back. You can also contact us directly and we'll check availability for you.
Still have questions?
Our support team is available Monday-Friday, 9 AM - 5 PM (EST). We typically respond within 24 hours.
