Refund policy

Last updated: June 13, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition that you received it.
• Be in its original packaging.
• Include all tags, accessories, manuals, and documentation (if applicable).
• Be accompanied by a receipt or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at info@swordslife.com within 30 days of receiving your order.

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

If your return request is approved, we will provide instructions on how and where to send your package.

Return Address:

1209 Mountain Road Pl NE, Ste N, Albuquerque NM 87110-7845, United States

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@swordslife.com with photos of the issue. We will review the claim and arrange a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Downloadable or digital products
• Perishable goods
• Health, beauty, or personal care products that have been opened or used
• Items marked as final sale or non-returnable

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order after your return has been approved.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are non-refundable unless required by applicable law.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@swordslife.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Company name: Swordslife LLC

Trade name: Swordslife

Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque NM 87110-7845, United States

Email: info@swordslife.com.

Phone: +1 812-404-0066

Business Hours: (Mon-Fri 9 AM - 5 PM)